Returns Policy
Return, Exchange & Refund Policy
Last Updated: June 13, 2026
At EverAura Jewels, every piece is carefully inspected, quality-checked, and securely packed before dispatch to ensure it reaches you in perfect condition.
As our jewellery is a personal and hygiene-sensitive product, we do not accept returns or offer refunds under any circumstances.
By placing an order with EverAura Jewels, you acknowledge and agree to the terms of this policy.
Exchange Policy
We only offer an exchange under the following circumstances:
- You receive a damaged or defective product.
- You receive the wrong product.
- The product has a verified manufacturing defect.
All exchange requests are subject to verification by our Quality Assurance team.
If the same product is unavailable, we may offer a similar product of equal value at our discretion.
Mandatory Unboxing Video
A clear, continuous, unedited unboxing video is mandatory for every exchange request.
The video must:
- Begin before opening the shipping package.
- Clearly show the shipping label.
- Show the package being opened without any cuts or edits.
- Clearly display the product and the issue.
Exchange requests without a valid unboxing video will not be accepted under any circumstances.
How to Request an Exchange
Please contact us within 48 hours of receiving your order.
WhatsApp: +91 81416 80219
Email: everaurajewels@gmail.com
Please include:
- Order Number
- Unboxing Video
- Clear photographs of the product
- Brief description of the issue
Requests received after 48 hours of delivery will not be considered.
Items Not Eligible for Exchange
Exchange requests will not be accepted for:
- Change of mind.
- Personal preference (“I didn’t like it”).
- Incorrect size selected while ordering.
- Products purchased during clearance, sale, or promotional offers (unless received damaged or incorrect).
- Products showing signs of wear, use, alteration, repair, or tampering.
- Damage caused by improper handling or storage.
- Damage caused by water, moisture, sweat, perfume, lotions, cosmetics, chemicals, sanitizers, or cleaning agents.
- Scratches or wear caused after use.
- Claims made without a valid unboxing video.
- Claims raised after 48 hours from the delivery date.
No Return Policy
EverAura Jewels does not accept product returns.
Once an order has been delivered, it cannot be returned.
No Refund Policy
EverAura Jewels follows a strict No Refund Policy.
We do not provide refunds for:
- Change of mind.
- Incorrect size selection.
- Delayed deliveries caused by courier partners.
- Customer preference.
- Exchange requests that do not meet our policy requirements.
- Any other circumstances.
Once an order is placed and confirmed, it cannot be cancelled after dispatch.
Product Quality
Every EverAura piece undergoes multiple quality inspections before dispatch.
Our team carefully checks each item for:
- Finish
- Stone setting
- Polish
- Clasp functionality
- Overall craftsmanship
- Packaging quality
This ensures every product is dispatched in excellent condition.
Product Variations
Slight variations may occur due to:
- Photography lighting
- Mobile or computer screen settings
- Studio editing
- Natural reflections of metal finishes
- Hand-finishing techniques used during manufacturing
These minor variations are normal and do not qualify as manufacturing defects.
Jewellery Care
To maintain the beauty and longevity of your jewellery, please follow the instructions provided in our Jewellery Care Guide.
Damage resulting from improper care or misuse will not be eligible for exchange.
Shipping Damage
If your package appears damaged during delivery, we recommend recording the package before opening it and immediately taking an unboxing video.
Any shipping-related damage must be reported within 48 hours along with the mandatory unboxing video.
Contact Us
If you have any questions regarding your order, we’re always happy to help.
WhatsApp: +91 81416 80219
Email: everaurajewels@gmail.com